Store Policies

  • Printify is our print-on-demand supplier, and their policies apply automatically.

  • Our Printify Pop-Up Store is an all-in-one solution. Printify will handle your support needs and questions.

  • Note: We ship to customers only in the United States.

Refund and return policy

Printify is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if your customer ordered the wrong size, color, or simply changed their mind.

However, in case of a damaged product or a manufacturing error, Printify offers a free reprint or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using the “Submit issue” form and provide a clear photo showing the issue.

Note

Refunds are issued to your Printify account balance. You can withdraw this amount to transfer it back to the original payment method. However, if your selected billing currency is not United States Dollar (USD), please note that the refund will be returned directly to the original payment source.

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

Please note that Printify will not be held responsible and will not offer reprints or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.

Shipping Policy

Shipping method is standard delivery 2-5 business days, after the order has been printed, for most print providers.

All shipping addresses

The following shipping address requirements are applicable to all destinations:

  • The shipping address must be exclusively in Latin characters.

  • The limit for Address Line 1 is 35 characters, and for Address Line 2, it is 30 characters.

  • Printify does not provide address validation services. Therefore, it is the customer’s responsibility to provide an accurate shipping address.

Delivery to a PO box

  • Delivery to a PO box is advised only for destinations in the United States. For other countries, delivery to a PO box is not advisable and is at the customer’s own risk.

  • PO boxes come in various sizes, so it’s the customer’s responsibility to ensure that the ordered product will fit in their PO box. The largest available box measures 12" x 22.5", so products exceeding these dimensions cannot be shipped to a PO box.

  • PO box addresses are not supported by Express Delivery for both orders imported from sales channels and manual orders. If a customer submits an order with Express Delivery and enters a PO box address, it will be imported as a standard order in Printify.

  • The correct address formatting guidelines should be followed when a shipment is directed to a PO box:

    • First name: John (matching the name on the box)

    • Last name: Smith (matching the name on the box)

    • Address 1: PO Box 1776

    • Zip code: 28034

    • City: Dallas

    • Country: United States

Note

Deliveries to a PO box might encounter delays or issues, even when the address guidelines are followed. It’s your decision whether to accept or decline orders with PO box addresses in your store. If you choose to accept, we recommend transparently informing customers about potential delivery risks, as the delivery guarantee is smaller compared to door delivery. Please note that if the address guidelines aren’t followed, or if order tracking confirms successful delivery, we won’t be able to offer compensation.

Requirements for home delivery  

For a successful home delivery, the following should be provided:

  1. Recipient’s full name (first and last name, matching the name on the apartment building)

  2. Street address and house number

  3. Apartment number (if applicable)

  4. Floor number (optional)

  5. Zip code

  6. Country

Note

If the recipient fails to provide the required information in full (e.g., omitting their last name), the carrier may be unable to identify the recipient’s apartment. As a result, the shipment will be returned without any further delivery attempts by the carrier.

For deliveries to a business address, the business name must be clearly indicated on the doorbell to ensure successful delivery.